UK

 

Delivery of all orders is subject to stock availability and authorisation of your payment. In stock items will normally be despatched within 72 hours and delivered within 7 days of receipt of your order. During peak period’s despatch can be delayed due to the number of orders received.
For out of stock items an e-mail will be sent to advise you of the estimated despatch date.

 

They can currently only accept orders for delivery to UK postcodes.

 

All orders are despatched via the Royal Mails ‘recorded signed for’ delivery method. A signature will be required on delivery of the goods. Receipt of a signature at the delivery address will act as proof of delivery.
Your order will be delivered from 7am to 6pm - Monday to Friday and 7am to 1pm - Saturday. Unfortunately we cannot specify the exact time at which your order will be delivered.

 

They can either deliver your order to the billing address for the credit\debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address’ section of the checkout.

 

Kids Shoe Factory are happy to offer a refund or exchange on unworn products up to 21 days after your order has been delivered. All that we ask is that you send them back in the condition that you received them in the original box and packaging. Please follow the returns procedure shown below.

 

Returns will be processed within 28 days. Please note any refund will be excluding the delivery charge.

 

Faulty Returns
If your footwear is faulty please follow the returns procedure to return the item to them. The footwear will be checked and if deemed faulty either a full refund of the price of the merchandise will be given or we will send you a replacement product. This is not limited to 21 days. This does not affect your statutory rights. Returns will be processed within 28 days.

They use the safest and most secure means of online shopping with 128-bit SSL encryption.

 

Kids Shoe Factory is a new website - but with a long and successful history of working with some of the biggest and most popular names in the world of TV and film.

 

We design and manufacture shoes, trainers and slippers featuring all your favourite characters, expanding out range with eye-catching new additions all the time. So don't forget to keep checking out website for all the latest news!

 

Our website us home to the biggest collection of character footwear available. And because we have exclusive UK licence rights for each character, you are guaranteed that every product is 100 per cent authentic.

 

We operate an online ordering service that is both secure and speedy - offering you the ultimate peace of mind and convenience. Kids Shoe Factory is part of William Lamb Footwear, one of the UK's leading footwear distributors with a manufacturing heritage dating more than a century.